1. Purpose and Scope
This Privacy Policy explains how personal data is processed through the STAR Aviation Service website, communication channels, quote forms and operational communication processes. It applies to visitors, persons requesting quotes, passengers, patient relatives, companions, corporate customers, agencies and business partners.
2. Data Controller
Personal data is processed by STAR Asistans Sağlık Havacılık Organizasyon Eğitim Ticaret Limited Şirketi as data controller. The data controller can be contacted via info@staraviationservice.com or at the registered address.
3. Data Categories
Processed data may include identity and contact data, request and operation details, flight/route preferences, passenger or companion information, baggage or cargo information, limited medical transfer information where applicable, form messages, transaction security records and cookie data.
4. Purposes of Processing
Data may be processed for receiving quote requests, assessing aircraft/crew suitability, planning medical transfers, coordinating operations, customer communication, service quality improvement, legal obligations, dispute management and information security.
5. Data Security
Access limitation, authorization controls, data minimization, secure communication, archive controls and technical/organizational measures are applied to protect confidentiality. Health-related data is evaluated only to the extent required for the operation and only by authorized persons.
6. Sharing with Third Parties
Depending on the nature of the request, data may be shared with aircraft providers, ground handlers, medical teams, insurance/agency contacts, operation partners, technical service providers and competent public authorities, limited to the relevant purpose.
7. Retention Period
Data is retained for the period required for the processing purpose and for statutory retention periods. After expiry, data is deleted, destroyed or anonymized.
8. Your Rights
You may request information on whether your personal data is processed, request details, learn the processing purpose, ask for correction of incomplete or inaccurate data, request deletion/destruction, object to processing and claim compensation where applicable.
9. Contact
Privacy and personal data requests may be submitted to info@staraviationservice.com.